Support

Controlled documentation and a clear route for installation, compatibility and product questions.

Document control

Published documents identify the product, revision, version and supported configuration.

Support requests

Contact the support team with the model, firmware version, operating system, meeting platform and a description of the issue.

Warranty and service

Applicable warranty, repair and return terms are confirmed in the authorised quotation or sales agreement for the relevant market.

Firmware and updates

Published updates should identify the model, firmware version, release notes, installation steps and support period. Confirm the rollback path and what happens if an update is skipped.

Before you buy

Ask for the support scope in writing: response expectations, firmware updates, spare parts, return authorisation and how service is handled for the target market.

Deployment support

Support requests

Controlled documentation and a clear route for installation, compatibility and product questions.

Project brief